Due to the internal adjustments of Visa Card Union, they have closed down any online transactions for now. Please pay by Master/Discover/JCB card, sorry for the inconvenience it caused.
Shipping & Returns - Unblock TV Box Free Shipping Worldwide


Shipping & Returns - Unblock TV Box Free Shipping Worldwide

• Once your order has been placed and confirmed, you will not be able to change the shipping address.if you want to change,please contact the after-sales staff ASAP
• Please fill in your final shipping address to avoid any inconvenience.

* Items purchased from UNBLOCK will be delivered to your doorstep within 3-5 working days (DHL/FedEx), 5-7 working days (UPS,TNT,etc...).
* We offer Global Free Shipping and we'll choose the fastest express delivery to your country according to the timeliness. Please keep your mobile phone open during this time and pay attention to sign for the parcel.

* We have several warehouses in Hong Kong, Thailand and USA. The packages will be shipped randomly from these warehouses.
* We will pack everything and make sure that will not be damaged in transit.
* In addition to the order, there are no additional charges. However, some countries may have to pay customs clearance fees. Please don't worry, the customs clearance fee is not high as the invoice amount is very low.
Shipping & Returns - Unblock TV Box Free Shipping Worldwide

Warranty Policy

We provide One Year Warranty for all our products(The warranty period starts from the receipt of the UBOX TV box).
After providing the Mac address and confirming the machine failure with our after-sales team, we'll offer you a One to One new exchange service.

We cannot accept returns under the following conditions:
1. Items outside the warranty time frame.
2. Washed, used, tag-removed, or misused items.
3. Disassemble the TV box without permission.
4. Purchased the UNBLOCKTVBOX from another dealer or seller. (Please check the official UNBLOCK store for purchase)
Shipping & Returns - Unblock TV Box Free Shipping Worldwide

1. Full Refunds
We offer a full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or the customer's own fault cannot apply for a refund.
All returned items must be in brand-new condition, unused and with original tags and packaging.

2. Partial Refunds:
We also offer a partial refund on returned items that have some original parts missing. In such a case, the customer can only get a partial refund.
If the item(s) is considered damaged, defiled, deformed, spilled perfume after receipt, or you return the item(s) without notifying us, you can only get partial refunds.

3. Shipping Costs:
The return shipping costs should be borne by the buyer.

4. Return Address
Please contact customer service for the return address. (You will need to send your returning products to our warehouse in China.)