Are you an official seller from UNBLOCK? How do I know which stores are legal dealers?

(1). Yes, UnblockTechTVBox is the official online Unblock Tech store. All Unblock TV boxes are authorized for sale by UNBLOCK Technology, with a strict quality appraisal. Products purchased from this site will provide professional and prompt customer service for you. It is our aim to let customers buy easily and use it happily!

(2) . As long as the dealers who are not on the official website's violation list can buy with confidence, click here to view the blacklist. The URL is: http://www.unblocktech.com/blacklist.html

(3). We recommend that you purchase with a store that has a power of attorney. Ask the dealer for the authorization number and then go to "Authorize Search" to check, the website is: http://www.unblocktech.com/accredit.htm

What's the difference between the Ubox 10 and 11? What new features does the Ubox 11 have?

What channels are included with the Ubox?

The Ubox features 2,000+ worldwide free live channels, including 190+ from Taiwan, 50+ from Hong Kong and Macau, and 50+ mainstream channels from the mainland. Enjoy 200,000+ free TV shows and movies!

Please contact us if you need more about Unblock TV Channel list.

How about an after-sales warranty? Will you provide technical support or allow returns?

We offer a one-year official warranty for the Unblock Tech products, including lifetime software upgrades. If there's a hardware issue within one year, we will replace a new one to you. For software issues, we provide support via WhatsApp/Wechat. Many of our long-term customers still use our 3rd and 4th generation devices without problems, showcasing our box's stability and quality.

Do you have a physical store in Hong Kong? Where can I buy the Unblock Ubox11 in Hong Kong?

Due to new regulations, we do not have physical stores in Hong Kong. Please order directly from our official website for free shipping. Be careful with unauthorized sellers, buying from unauthorized sellers might cause your TV box can't work normally, or device got locked. We suggest you to order from our official website to make sure you receive the most authentic product and official warranty.

Can I use the Ubox11 in XXX country? Do I need a subscription every year?

Can I buy the Ubox 11 from Amazon, eBay, etc.?

What are the requirements for the network? What kinds of networks may be unstable?

The product is not very demanding on the network. However, some applications may have higher network requirements. For mainland China, it is recommended to use the China Unicom network or telecommunications network. It is not recommended to use Hutchison Network in Hong Kong. It is not recommended to use community networks in Taiwan.

Which power plug should I choose?

We offer US, UK, EU and AU plug types for your choice.
Please choose a power plug that complies with your local codes. According to the following reference:

➤. US Plug Type:
USA, Canada, Japan, Korea, Brazil, Philippines, Thailand, Taiwan, etc.

➤. UK Plug Type:
UK, Hong Kong, Singapore, Malaysia, Vietnam, Indonesia, Maldives, India, Pakistan, Qatar, etc.

➤. EU Plug Type:
Germany, France, Netherlands, Denmark, Finland, Norway, Poland, Portugal, Austria, Belgium, Hungary, Spain, Sweden, Russia, etc.

➤. AU Plug Type:
Australia, New Zealand, Papua New Guinea;

After-sales Section

How to install the Ubox 11?

How to set Ubox 11&Ubox 10 Remote Control?

How to instal mobile version?

How to do when there is no internet connection?

How to flash the firmware for Ubox 10 and Ubox11?

What should I do if there is a black screen on the boot?

Determine if there is a problem with the HDMI cable. If there is no problem with the HDMI cable, the device needs to be repaired, please contact the dealer for handling

How to switch to a mouse?

Switch between the arrow buttons at the bottom left of the remote control or directly insert the mouse.
I can watch a certain on-demand program, but I can't see it after I log out, what should I do?
Please click to clean up the garbage and clean up the cache in the lower-left corner, if not, please try to install the APP. If it still fails to play, please try to play again later

How to solve APPS 404/Network not connected?

The network is not connected to the device, please check whether the network connection is normal. If you use a wired network, you can replace the wireless network and try. (You can use the mobile phone hot spot to share the connection device to test whether the device's receiving network is normal) If it still does not work, please go to the official website to contact online customer service.
Another possibility is that there are too many viewers, the server response timed out, and the information cannot be obtained and a 404 error occurs. Please restart APPS to solve this problem.

The screen prompts "No response to ****", what should I do when I close the application or wait?

What should I do if the application in the application market chooses to download and it says 0% will not move or 100% will not respond?

It should be a network problem, you can try to restart the network device. If the situation does not improve, it is recommended to try again later or try another network company's network.

How to use the remote control learning function?

The so-called learning function is to copy some of the buttons of the TV to the remote control of the AMB device. For this, please refer to the tenth part of the manual.

How to find your MAC number?

You can find the MAC number on the back of the TVBox. Or view the MAC number in the upper right corner of the TVBox interface after booting. If you have any questions, please contact our customer service.

When connecting to WiFi, it prompts that it has been stored or how to solve the authentication problem?

It is prompted that there is a problem with the password that has been stored. It is recommended to change the password or choose to display the password before entering it. The identity verification problem may be that the password is incorrect. If the password is correct, other mobile phones or digital products can connect to the WiFi signal and can surf the Internet normally. You can try to restart the network equipment and AMB equipment. Or the MAC of the Unblock product is outside the "prohibited mac" of your router, as long as the MAC of the Unblock product is added to your allowed MAC. Or try to modify the username and password of the router.

If MAC is not authorized, please contact customer service. What should I do?

Please provide the picture, the bottom photo of the fuselage, and the dealer information you purchased.

Blue screen/stuck at the startup screen?

Please provide me with a photo and email at the bottom of the machine, click here to submit your question:
I will send you flashing software to repair it (you need to bring your own computer, TF card, a card reader 33. How to reset (reset) the box?
TV assistant in the lower left corner (gear icon)> Settings> Backup and reset> Restore original factory settings> Restore box> Clear all data